Location: Mumbai

Experience: 3-6 years

Customer ServiceUser CentricityOnline Reputation Management

What you’ll be doing:

  1. You’ll define the product vision and strategy from a member experience point of view, drive the development of product features that revolutionize user experience in the digital commerce environment by creating innovative, customer-first experiences
  2. By leading the development of innovative chat platform and chatbots, you’ll create powerful customer engagement experiences for Future Pay members across various platforms and channels (online and offline)
  3. You’ll drive high member engagement through continual process improvements in the Customer Service function which will enable smooth interactions, remove friction points from member experience, and enable seamless complaint resolution through chat and phone.
  4. You’ll determine the metrics to evaluate user experience on Future Pay products and constantly track such metrics to reduce negative member experiences and to drive quality customer engagement
  5. You’ll work with key stakeholders across Management, Business and Technology teams to evaluate and prioritize product features and to develop a robust consumer-centric product development strategy

What you’ll bring to the team:

  1. You’ll bring your product management knowledge, entrepreneurial abilities and your experience in online reputation management through product features
  2. Your understanding of the Fintech and consumer ecosystems, and the impact of customer engagement and product reputation on Digital Commerce in India
  3. Your knowledge and experience from managing the development of products or services in a customer facing environment and your ability to deliver unrivalled user experience
  4. Your ability to work with cross functional teams (Engineering, Data, Business, Operations) to strategize, implement and execute user experience roadmaps

Interview Process & Prep Notes

  1. Scenario Assessment

    Problem Solving, Simulation Exercise, Business Acumen, Ideation
    Show us your ability to identify problems, collaborate, innovate and ideate in a competitive and fast moving environment, to eventually build the best products and product features, with an eye for business growth and domination
  2. Past Project Assessment

    Implementation, Execution, ROI On Actions/ Decisions, Scope Of Improvement, Business Turnaround
    After the thorough assessment of the basic prerequisite abilities, we shall continue by understanding more about your previous work, key professional milestones and other important aspects of your work, including your timing, skill in implementation and execution. We will go through the business, ROI impact due to your decisions in the past, and have a candid discussion on areas of improvement.
  3. Role Based Assessment

    Ideation, Business Model Design, Business Acumen,Revenue Generation & Understanding
    Now that we are cognisant of your abilities, proven skills & experience, be prepared to answer tricky questions on Ideation, Business Models and Revenue Generation
  4. Team Fitment

    Behavioural Assessment, Culture Fit, Project Knowledge, Role Operation
    Be yourself. It works out better for everyone if we're genuine and can see if we're a cultural fit for each other. Everyone here is focused on our mission, so you should figure out what it is.

Learning & Growth

Learning Academies


Harsh Kundra

CTO, Commerce

Rohitashwa Bhotica


Mansur Nazimuddin

Sr. Director of Product Management

Subbiah Sethuraman

Head, Data Science/Big Data

If this excites you, Apply for this opportunity!

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