OPPORTUNITY PROFILE

PRODUCT MANAGER - MEMBER SERVICE
Pigeon
Future Pay
Location

Mumbai

Experience

3-6 years of experience

Customer ServiceUser CentricityOnline Reputation Management
PurposeOUR PURPOSE AND IMPACT
Tathastu is Future Group’s vision to provide consumers a new-age retail experience - combining the physical with digital and enhancing it with data. We are leading the creation of next generation consumer interactions by combining artificial intelligence and, data science with consumer platforms.

Tathastu offers an ideal playground for product leaders, data scientists and innovators alike. Tathastu is designed as an entrepreneurs’ haven that encourages everyone to work with the "Owner's mindset”. Our vision is to foster new and limitless imagination for consumers, entrepreneurs & partners.

Future Pay is Future Group's largest digital engagement app and is helping people shop in a smarter way across 1000+ Future Group outlets. With over 11+ million registered users, Future Pay not only facilitates cashless transactions but also enables loyalty management by linking your loyalty cards. Combining this with the revolutionary Price Match, which ensures that the customer has paid the best price for his shopping, Future Pay is being developed with the Indian consumer at its heart
The future is a fluid entity that an organization imagines and creates. I think it is time we build a platform in India that can be emulated across the world. Tathastu is an endeavour in that direction.
  • Founder, Tathastu & Future Group
  • Kishore Biyani
MEET THE TEAM OF EXPERTS, ADVISORS AND ENTREPRENEURS
Harsh Kundra
CTO, Commerce
Rohitashwa Bhotica
Entrepreneur-in-Residence
Mansur Nazimuddin
Sr. Director of Product Management
Subbiah Sethuraman
Head, Data Science/Big Data
ABOUT THE OPPORTUNITY

What you’ll be doing:


  1. You’ll define the product vision and strategy from a member experience point of view, drive the development of product features that revolutionize user experience in the digital commerce environment by creating innovative, customer-first experiences
  2. By leading the development of innovative chat platform and chatbots, you’ll create powerful customer engagement experiences for Future Pay members across various platforms and channels (online and offline)
  3. You’ll drive high member engagement through continual process improvements in the Customer Service function which will enable smooth interactions, remove friction points from member experience, and enable seamless complaint resolution through chat and phone.
  4. You’ll determine the metrics to evaluate user experience on Future Pay products and constantly track such metrics to reduce negative member experiences and to drive quality customer engagement
  5. You’ll work with key stakeholders across Management, Business and Technology teams to evaluate and prioritize product features and to develop a robust consumer-centric product development strategy


What you’ll bring to the team:

 
  1. You’ll bring your product management knowledge, entrepreneurial abilities and your experience in online reputation management through product features
  2. Your understanding of the Fintech and consumer ecosystems, and the impact of customer engagement and product reputation on Digital Commerce in India
  3. Your knowledge and experience from managing the development of products or services in a customer facing environment and your ability to deliver unrivalled user experience
  4. Your ability to work with cross functional teams (Engineering, Data, Business, Operations) to strategize, implement and execute user experience roadmaps

INTERVIEW PROCESS AND PREP NOTES
SCENARIO ASSESSMENT
  • PROBLEM SOLVING
  • SIMULATION EXERCISE
  • BUSINESS ACUMEN
  • IDEATION

Show us your ability to identify problems, collaborate, innovate and ideate in a competitive and fast moving environment, to eventually build the best products and product features, with an eye for business growth and domination

PAST PROJECT ASSESSMENT
  • IMPLEMENTATION
  • EXECUTION
  • ROI ON ACTIONS/ DECISIONS
  • SCOPE OF IMPROVEMENT
  • BUSINESS TURNAROUND

After the thorough assessment of the basic prerequisite abilities, we shall continue by understanding more about your previous work, key professional milestones and other important aspects of your work, including your timing, skill in implementation and execution. We will go through the business, ROI impact due to your decisions in the past, and have a candid discussion on areas of improvement.

ROLE BASED ASSESSMENT
  • IDEATION
  • BUSINESS MODEL DESIGN
  • BUSINESS ACUMEN,REVENUE GENERATION & UNDERSTANDING

Now that we are cognisant of your abilities, proven skills & experience, be prepared to answer tricky questions on Ideation, Business Models and Revenue Generation

TEAM FITMENT
  • BEHAVIOURAL ASSESSMENT
  • CULTURE FIT
  • PROJECT KNOWLEDGE
  • ROLE OPERATION

Be yourself. It works out better for everyone if we're genuine and can see if we're a cultural fit for each other. Everyone here is focused on our mission, so you should figure out what it is.

INTERVIEW PROCESS AND PREP NOTES
  1. SCENARIO ASSESSMENT
    • PROBLEM SOLVING
    • SIMULATION EXERCISE
    • BUSINESS ACUMEN
    • IDEATION

    Show us your ability to identify problems, collaborate, innovate and ideate in a competitive and fast moving environment, to eventually build the best products and product features, with an eye for business growth and domination

  2. PAST PROJECT ASSESSMENT
    • IMPLEMENTATION
    • EXECUTION
    • ROI ON ACTIONS/ DECISIONS
    • SCOPE OF IMPROVEMENT
    • BUSINESS TURNAROUND

    After the thorough assessment of the basic prerequisite abilities, we shall continue by understanding more about your previous work, key professional milestones and other important aspects of your work, including your timing, skill in implementation and execution. We will go through the business, ROI impact due to your decisions in the past, and have a candid discussion on areas of improvement.

  3. ROLE BASED ASSESSMENT
    • IDEATION
    • BUSINESS MODEL DESIGN
    • BUSINESS ACUMEN,REVENUE GENERATION & UNDERSTANDING

    Now that we are cognisant of your abilities, proven skills & experience, be prepared to answer tricky questions on Ideation, Business Models and Revenue Generation

  4. TEAM FITMENT
    • BEHAVIOURAL ASSESSMENT
    • CULTURE FIT
    • PROJECT KNOWLEDGE
    • ROLE OPERATION

    Be yourself. It works out better for everyone if we're genuine and can see if we're a cultural fit for each other. Everyone here is focused on our mission, so you should figure out what it is.

OUR VALUES

Tathastu's vision is to foster new and limitless imagination for consumers, entrepreneurs & partners.

We are leading the creation of next generation consumer interactions by combining artificial intelligence, data science and emerging technologies with consumer platforms that are loved, trusted and admired by every Indian

INDIANNESS
SPEED
AGILITY
FLOW
SIMPLICITY
AT SCALE
WHEN WE MEET
YES AND...
DEFER JUDGEMENT
ENCOURAGE WILD IDEAS
BUILD ON THE IDEAS OF OTHERS
BE COMFORTABLE WITH AMBIGUITY
BE VISUAL

We are creating an organization wherein every member can work with an 'Owners Mindset'.

Tathastu will be built ground-up by innovators,self-starters,disruptors and dreamers who are passionate about redefining the entire customer experience.

we give you the
freedom to choose your
favourite city as
your workplace
Map

APPLY

If this excites you, Apply for this opportunity!

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DOWNLOADFUTURE PAY

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